Proper Cloth Careers

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Here at Proper Cloth, we’re always working toward the Perfect Fit. From our custom garments, to our tech, to our customer service - we want to be the best in the business. Having the most fun while doing it is an added perk! Do you think you’d be a perfect fit on our team? We’re always looking for great folks to join us.

Our Values  🎯

We value collaboration, honesty, empathy, and excellence for excellence’s sake. No task is too small or too big, and if we’re going to do something, we want to do it to the highest possible standard. Above all, we treat everyone with respect, and everyone’s big ideas are encouraged. If this sounds like you, you’ll fit in great here.

Career Development  💪

We are serious about everyone’s personal and professional growth. Not only do we give our people the opportunities to build new skillsets, we give them the tools as well. From lunch-and-learn trainings, to one-on-one coaching sessions, we know that our people are our greatest asset and are proud to invest our time and resources into taking them to the next level.

We Have Fun  🎉

We like to work hard! And we reward hard work with some of the best perks around: Catered lunches, a stocked kitchen, cold brew and kombucha on tap, a clothing allowance (shirts, shirts, and more shirts!), monthly team outings, full health benefits, and competitive PTO. Oh, and did we mention? We’re a dog-friendly office!

Equal Opportunity Employer  ⚖️

This should go without saying, but to be absolutely clear, we are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We are committed to hiring the best people regardless of gender, sexual orientation, age, race, color, religion, disability, Veteran status, marital status, gender identity, and citizenship.

Our Positions

Engineering Team

From the beginning, great engineering has been core to Proper Cloth. Our ecommerce platform is built from the ground up to support totally custom, made-to-order clothing. We also build tools to automate and streamline business operations, and to analyze data for smarter decision-making. We’re a small, core team building and continuously releasing new features and updates every day. We’re looking for extremely capable engineers that bring new expertise and ideas to the table.

Many ecommerce platforms exist. What makes Proper Cloth’s unique is that it’s built from the ground up to support totally custom, made-to-order clothing. It’s this element of custom that makes what we’re building so powerful: we can quite literally produce a shirt in any style and any size. Quickly and cost effectively. Perfect fit becomes a reality and user experiences become truly personalized. Through it all we generate and collect data about fit and style preferences that other ecommerce companies can only dream of. We’ve only just begun to scratch the surface of what’s possible.

With so many options, custom clothing can easily become overwhelming. It takes an intuitive, multi-layered front-end design to keep it simple and user friendly for novices, yet flexible for experts. Complex, data powered algorithms make custom sizing a snap. Sophisticated business process flows enable customers to help themselves without assistance. Powerful backend systems keep our operations team lean. Extensive use of data analytics and optimization help us continuously refine and improve our marketing, user experience and even physical products.

Some of the features and tools we’ve built include:

  • Custom shirt configurator
  • Custom size prediction algorithms
  • Wishlist management
  • Custom size management
  • Custom shopping cart and checkout
  • Custom CRM and CMS
  • Order management tools
  • Fraud detection
  • Business analytics tools
  • Continuous feedback systems

Some of the technologies we currently leverage include:

  • Object oriented PHP with ADOdb abstraction layer
  • MySQL
  • Linux based server admin
  • GitHub
  • AWS
  • Stripe and Paypal payment processing
  • LESS CSS Framework
  • Node, jQuery, Vue.js

No current openings.

Marketing Team

At Proper Cloth, we’re on a mission to create the world’s next great luxury brand. A brand with all the attention to detail, quality and exceptional customer service that you’d expect from a heritage luxury brand, but built on a platform of technology, leveraging custom fit, and made-to-order for a superior customer experience. We look up to companies like Tesla and Apple that have combined technology and design for beautiful, functional products, as well as the great menswear brands and retailers of the past. We’ve worked hard to create the best-in-class men’s custom shirt offering in the world, but we need to spread the word. It takes a great marketing team to help explain why what we do is so special. At Proper Cloth our in-house marketing team focuses on generating positive brand awareness, driving new customer acquisition, and continuing to engage with existing clients. Our approach to marketing is a fascinating blend of quantifiable, data driven analysis, and creative, qualitative thinking.

Marketing Director

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About Proper Cloth:

Proper Cloth is a leader in the direct-to-consumer men’s custom clothing market. Our vision is to build a leading, global, luxury menswear brand.

We see a future where people don’t buy clothes in ill-fitting sizes or styles they don’t love. A future where perfect, custom fit clothing is made on-demand for a superior customer experience and a more efficient supply chain.

Some quick stats about us:
  • 42 employees (June 2021)
  • Headquartered in Soho, New York
  • Over 200,000 customers worldwide
  • Over $20m annual revenue
  • Profitable, not venture backed

There aren’t many businesses like ours: half fashion brand, half tech-startup. We've been called “Our New Favorite Online Custom Shirtmaker” by GQ magazine and “One of the most successful made-to-measure e-commerce sites” by Esquire. We’re profitable and growing. We’re ambitious and committed to building something that lasts.

Position: Marketing Director:

We’re seeking a creative, analytical leader to help take Proper Cloth’s marketing to the next level. This role will help manage our email marketing and advertising teams and the process of conceiving, producing and optimizing campaigns. In this role you’ll be joining a passionate, talented team of creatives and working directly with the CEO.

Requirements:
  1. Excellent Communicator - with copywriting skills and a passion for story-telling
  2. Excellent Management Skills - a history of managing creatives to success
  3. Analytical - comfortable analyzing and presenting data for patterns and insights
  4. High Standards - results driven, hard work oriented
  5. Humble - open to being wrong and letting the best ideas rise to the top
  6. Customer First Mentality - ability to empathize with and understand the customer
  7. Creative - able to generate new ideas and build on others ideas
  8. Excellent Taste - in visuals and design

Candidates should have a bachelors degree and at least 4-7 years work experience in a marketing leadership position. MBA optional.

Responsibilities:
  1. Email Marketing:

    • Develop and refine email marketing campaigns
    • Manage and coach email copywriters and email designers
    • Manage email marketing calendar, coordinating across business
    • Analyze email campaign audiences and refine targeting
    • Analyze email marketing success and report key metrics
  2. Advertising
    • Propose new concepts for advertising campaigns
    • Write/produce storyboards for video campaigns
    • Manage production of scripts for video, radio and podcast campaigns
    • Produce copy, and provide copy direction for ads and landing pages
    • Coordinate with product, and engineering teams to launch new campaigns
More About Marketing & Advertising at Proper Cloth:

The Team

Our marketing and advertising team is driven by a group of nine designers, photographers and copywriters - and closely tied to new product development, web design, merchandising and data analytics.

Brand Values

As a brand, our marketing seeks to project the following values:

  • Attention to Detail
  • Reaching Ones Potential
  • Earned Success
  • Technology Enabled
  • Quiet Confidence
  • Approachable
Our Marketing Approach

We believe that building a brand and driving a response from the customer are not mutually exclusive activities. They go together and support each other. It can be a fine line to walk, but it’s critical for long term success. Marketing encompasses a variety of efforts at Proper Cloth, but three in particular are worth highlighting:

  1. Tell Our Product’s Stories We’re proud of our products: the materials, the design, and the craftsmanship. A big part of our marketing is explaining what makes these products special. We’re trying to help the customer appreciate the products for what they are and make better buying decisions.

    • Email Marketing, Product Pages, Category Landing Pages.
  2. Produce Lookbooks and Fashion Campaigns ​Great design and quality are critical, but clothing purchases are also driven by how well a brand resonates with a person’s personal identity. With this in mind, we go through a great effort to produce exciting images, videos and lookbooks that exhibit the Proper Cloth lifestyle and communicate more emotional brand values like adventure and ambition.

    • Lookbooks, Style Guides, Advertising Campaigns, Email Marketing, Home Page Design, Social Media.
  3. Paid Advertising Our paid advertising is almost entirely focused on new customer acquisition with the practical message that “Proper Cloth makes it easy to get perfect fitting custom shirts”. We run paid campaigns across a wide range of online and offline channels. The key to our approach is to experimentation. We’re always trying new concepts, channels, creative, copy, and landing pages - and measuring everything. We’re incredibly data driven, continuously evaluating conversion rates and customer acquisition costs to optimize campaigns.
    • Facebook, Google, SiriusXM, Podcasts, Mailers, Magazines, Influencers.
The Challenge

​Driving consistent, double digit growth, in a way that is profitable and not brand dilutive isn’t easy. It requires finding the careful balance between brand and response driven creative, between aspirational and relatable positioning, and between explainer and lifestyle content. It requires thinking through the entire customer journey, from first exposure to Proper Cloth, to understanding of what we do, to making their first purchase. And in a fast moving organization, it requires careful communication and coordination between multiple people and parties, including product development, web design, copywriting, photography, social media, merchandising and more. ​

The Opportunity

​​At Proper Cloth, we believe we have an opportunity to create the next great luxury menswear brand — a unique brand with a more efficient supply chain and a superior customer experience, all driven by custom, made-to-order products. ​ Today we’re the largest men’s custom shirtmaker in the world, but we’re still a small player in the overall menswear and luxury markets. In 2021 we’re focused on refining and scaling custom suits, jackets and pants, and opening additional physical showrooms.

With our unique expertise in technology and engineering, you’ll be joining a marketing team that already has a powerful, data-driven infrastructure. Come help us improve our marketing and create a menswear brand that lasts for decades to come.

Other Qualities Desired
  • Entreprenurial Minded
  • Think like an owner

Apply Here

Operations Team

An ecommerce business like ours has many moving parts and it’s the operations team that holds it all together: making sure items ship on time, products stay in stock, and inventories stay up to date. New products are constantly arriving from all over the world and being prepped for launch. Orders are shipping out to customers daily. With our volume steadily increasing there are always new challenges. We’re working hard to expand our custom shirt service to a global customer base and to add a range of new product types and are expanding the operations team to help do that.

Operations Associate

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Description:

As a member of the Operations team, you will be instrumental in keeping our shipping, logistics and internal processes running smoothly. In this role you will learn how to efficiently ship different types of products, manage inventories, process returns, source packaging, and more. You'll communicate both with our customers and with our factories in Asia and Europe. Overall, you’ll have an opportunity to gain experience in fabrics, garment construction, design, and how to give incredible customer service.

Responsibilities:
  • Prepare sample orders for customers
  • Track and manage product inventory
  • Order fulfillment for all stocked products
  • Receive and organize returned products
  • Assist with product and campaign photo shoots
  • Communicate with customers daily
  • Ensure the showroom is organized and product well presented
  • Think creatively about ways in which we can better optimize operations
Who you are:
  • Proficient in Excel
  • Detail oriented and organized
  • Hard worker with a “no task too small” mentality
  • Reliable and punctual
  • Positive and energetic attitude!
  • Interest in menswear or entrepreneurship
  • Strong communication skills
Other details:
  • This position requires you to be in the office. We take all possible precautions due to Covid-19 and only allow a small number of team members in the office at one time.
  • This is a Temporary position for 3 months.
  • This role can be Part Time or Full Time, depending on your availability.

Apply Here

Operations Intern

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We're looking for a new intern to help out with daily operations. You'll be working closely with the entire Proper Cloth team, learning about retail sales, operations, customer service and product design. The opportunity will require 3-5 days per week at the Proper Cloth headquarters in SoHo for a minimum of 12 weeks and will be paid ($20/hour).

Requirements:
  • Preparing sample orders for customers and press
  • Ensuring the showroom is organized and product well presented
  • Shipping items to all customers
  • Receiving and organizing returned products
  • Assisting with product and campaign photo shoots
  • Help host sample sales
Qualifications:
  • Detail oriented and organized
  • Reliable and punctual
  • Positive, energetic attitude
  • Interest in menswear or entrepreneurship
Other Details:
  • This position requires you to be in the office. We take all possible precautions due to Covid-19 and only allow a small number of team members in the office at one time.
Perks:
  • Daily Catered Lunch

Apply Here

Sales & Customer Experience Team

There’s a good reason we have over 50,000 5-star ratings: our incredible customer experience team. We’re a fun group, full of energy and stories. Every customer experience team member must go through our intensive training program to become an expert on shirting fabrics, styles and how to make a custom shirt fit perfectly. It’s a rigorous program because the customer experience team is standing by to answer the most particular questions about men’s clothing, to provide personalized style advice, to help customers create and tune their custom sizes, and to provide whatever support customers may need.

Showroom Client Advisor (Part Time)

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Description:

Do you have a knack for style? A way with people? Then you could be the perfect fit. Proper Cloth is one of the most respected and premium menswear brands in NYC that is also values-driven and has opportunities for growth.

We're looking for a part time Showroom Client Advisor to assist clients in our beautiful new midtown location. As a Showroom Client Advisor and a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand in person. You will learn all about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly. In this role you will become an expert in menswear and custom clothing, fabrics, shirts, and everything that goes into making someone look good and feel good.

We strive to deliver an extraordinary shopping experience, and as a Showroom Client Advisor, this will be your specialty. We're a small team and the right person has the potential to make a big difference. You’ll be getting hands on experience by interacting and selling to our high end clientele. This is not a typical retail job running a cash register and folding sweaters - instead you will be immersed in the world of luxury menswear and having fun while doing it. We are open to clients by appointment.

Requirements:
  • Take measurements and assist clients with creating their custom clothing sizes
  • Help clients understand fabrics and design options
  • Provide clients with style advice
  • Help clients make adjustments to their custom garments for a perfect fit
  • Assist clients in placing their orders
  • Ensure showroom is orderly and product well presented
Who you are:
  • Reliable and punctual
  • Positive with a friendly attitude
  • A hard worker who will do what it takes to get the job done
  • Motivated to be your best self every day
  • Selling is one of your key strengths
  • Excited to learn everything there is to know about menswear and Proper Cloth!
Benefits:
  • Generous custom clothing allowance!
  • Employee discount on items beyond clothing allowance
  • Free lunches & snacks
COVID:
  • We take all precautions so that Proper Cloth is a safe place for all employees and customers. Everyone wears masks at all times. Given that our showrooms are appointment only, we have complete control of the amount of people in our space at any given time.

Apply Here

Virtual Fit Specialist (Remote)

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Are you a people person with a soft spot for fashion? Love tailoring, problem solving, and meeting new people? Do you value flexibility and want to join a company that’s reinventing the way clothes are made and sold? You could be the perfect candidate for our Virtual Fit Specialist position.

As a Virtual Fit Specialist and a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand through live video calls. You will learn all about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly. In this role you will become an expert in menswear and custom clothing, fabrics, shirts, and everything that goes into making someone look good and feel good.

We strive to deliver an extraordinary shopping experience, and as a Virtual Fit Specialist, this will be your specialty. Imagine if shopping online for the most important pieces of your wardrobe came with an expert coaching you through the process. At Proper Cloth, we aim to provide excellent support and service to all of our customers, not just those that can visit our physical showrooms. Our Virtual Fit Specialists make this possible, all while having fun and challenging themselves to reach personal goals. This is a salaried position that starts at $52,000 + benefits (see below), but there is ample opportunity for more.

WHAT YOU'LL DO:
  • Deliver a 5-star customer experience through live video consultations
  • Cultivate relationships with our customers – advise them in all things fit, fabric, and style
  • Pioneer our new Home Try-On program to provide more accurate fit recommendations than ever before
  • Learn everything there is to know about our product and our internal management system in order to successfully manage customer relationships
  • Help us improve! You will be our ear to the ground – noticing trends in your customer calls and bringing them to the attention of our tech, marketing, and product teams. We are a small team – everybody’s input counts!
WHO YOU ARE:
  • A charmer with a strong interest in sales
  • A hard worker who will do what it takes to get the job done
  • High energy, friendly, and compassionate
  • Smart and well-organized – able to multitask effectively
  • Positive and eager to learn!
  • Motivated to be your best self every day
BENEFITS/PERKS:
  • Salary and full health benefits (medical, dental, vision, life)
  • Competitive 401(k)
  • Generous custom clothing allowance!
  • Employee discount on items beyond clothing allowance
OTHER DETAILS:
  • This is a full-time, salaried position. You must be available to work five days a week.

Apply Here

Showroom Client Advisor (Full Time)

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Description:

Do you have a knack for style? A way with people? Then you could be the perfect fit. Proper Cloth is one of the most respected premium menswear brands in NYC that is also values-driven and has opportunities for growth.

We're looking for a Showroom Client Advisor to assist clients in one of our two beautiful showrooms. As a Showroom Client Advisor and a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand in person. You will learn all about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly. In this role you will become an expert in menswear and custom clothing, fabrics, shirts, and everything that goes into making someone look good and feel good.

We strive to deliver an extraordinary shopping experience, and as a Showroom Client Advisor, this will be your specialty. We're a small team and the right person has the potential to make a big difference. You’ll be getting hands on experience by interacting and selling to our high end clientele. This is not a typical retail job running a cash register and folding sweaters - instead you will be immersed in the world of luxury menswear and having fun while doing it. We are open to clients by appointment. This is a salaried position that starts at $52,000 + benefits (see below), but there is ample opportunity for more.

Requirements:
  • Take measurements and assist clients with creating their custom clothing sizes
  • Help clients understand fabrics and design options
  • Provide clients with style advice
  • Help clients make adjustments to their custom garments for a perfect fit
  • Assist clients in placing their orders
  • Ensure showroom is orderly and product well presented
Who you are:
  • Reliable and Punctual
  • A hard worker who will do what it takes to get the job done
  • High energy, friendly, and compassionate
  • Smart and well-organized – able to multitask effectively
  • Motivated to be your best self every day
  • Selling is one of your key strengths
  • Excited to learn everything there is to know about menswear and Proper Cloth!
Benefits/Perks:
  • Full health benefits
  • Competitive 401(k)
  • Generous custom clothing allowance!
  • Employee discount on items beyond clothing allowance
  • Free lunches and snacks!
  • Monthly Bonuses (kicks in at 6 months of working at Proper Cloth)
COVID:
  • We take all precautions so that Proper Cloth is a safe place for all employees and customers. Everyone wears masks at all times. Given that our showrooms are appointment only, we have complete control of the amount of people in our space at any given time.

Apply Here

Customer Experience Associate

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Description:

As a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand to our clients. We strive to deliver an extraordinary shopping and ownership experience, and as a Customer Experience Associate, this will be your specialty. You'll learn all about dress shirt fabrics, garment construction, how to design dress shirts to fit properly and how to give incredible customer service.

What you'll do:
  • Deliver a 5-star customer experience through phone, email, chat, and our in person showroom.
  • Cultivate relationships with our customers – advise them in all things fit, fabric, and style
  • Learn everything there is to know about our product and our internal management system in order to successfully manage customer relationships
  • Help us improve! You will be our ear to the ground – noticing trends in customer inquiries and bringing them to the attention of our tech, marketing, and product teams. We are a small team – everybody’s input counts!
Who you are:
  • A hard worker who will do what it takes to get the job done
  • High energy, friendly, and compassionate
  • Smart and well-organized – able to multitask effectively
  • Positive and eager to learn!
  • Motivated to be your best self every day
Benefits/Perks:
  • Salary and full health
  • Competitive 401(k)
  • Dog friendly office
  • Generous custom clothing allowance!
  • Employee discount on items beyond clothing allowance
  • Free lunches and snacks!
Other details:
  • This is a full-time, salaried position. You must be available to work five days a week.
  • Your application will not be considered without a cover letter.
  • Option to be remote.

Apply Here

Product Team

At Proper Cloth, we get excited about beautiful clothes. Fabrics, shapes, colors and patterns. Drape and structure. Silhouettes and subtle details. We aspire to create some of the worlds greatest clothing and we have a small internal team dedicated to developing new fabrics and styles.

No current openings.